How long does a transfer take?+
Most transfers complete within minutes. Some take a few hours, depending on your bank, the receiving bank, and the compliance checks we are required to run. If a transfer is taking longer than that, contact support with the transaction reference.
What does it cost?+
Low, transparent pricing. Currency conversion uses the mid-market rate plus a transparent margin. You see the fee and the amount your recipient gets before you confirm anything. There is no monthly fee and no charge to hold a balance.
Which countries can I send to?+
Today: within Canada, and from Canada to Nigeria. Kenya and other African markets are next. If your country is not open yet, ask us to notify you and we will write once, when it opens.
What is a cover planner?+
A short set of questions that shows you what a particular thing costs, priced in CAD, before you send any money. The family health cover planner is the first one and is currently in testing: it asks who you are covering and shows you matched plans from licensed providers, with the hospital network near your family. It is free and you do not need an account to see your results. Planners for school fees and property payments are in development.
How do you keep my money safe?+
We are a FINTRAC-registered money services business, registration number M21256121. Every account is identity-verified before it can move money, and traffic between your device and our systems is encrypted.
What do I need to sign up?+
A Canadian address, a government photo ID such as a passport or national ID, a photo of yourself, and a Canadian bank account to fund from. Verification usually takes a few minutes and you only do it once.
What if something goes wrong with a payment?+
Email support@fivefourfinancial.com with the transaction reference from your account. We can trace the payment with our payments partner and tell you where it is.